COVID-19 Updates

March 31, 2021

Please note on April 4th we will be closed for Easter Sunday. The rest of the week we will be open from 10am to 6pm daily as usual. 

We continue to implement a number of health and safety practices for the protection of our employees and community, including but not limited to: 

• Face masks remain required by all 
• Social distancing required 
• Hand sanitizer available upon entrance 
• Frequent checkout disinfection 
• Frequent cart disinfection 
• Frequent employee hand washing 
• Plexiglass barriers at checkout 
• No public restrooms 

We thank you for abiding by these guidelines when visiting our store. For additional questions regarding COVID-19 safety precautions, contact buywines@bottlebarn.com. 

February 2, 2021

We remain open for in-store shopping and online order pick-up from 10am to 6pm daily. Masks covering the mouth and nose are required for entry. This Sunday, February 7th we will be closing at 3pm for the Super Bowl.

Again to place an online order for pick-up, use any local address at checkout in the "shipping" section to see pick-up as a “shipping” method. If Store Pick-Up is selected, we will not ship to the address provided. Details on how to pick-up will follow by email. If you have not heard from us in over 24 hours from the time your order was placed, please contact support@bottlebarn.com. 

For more information on how to order for store pick-up, click here.

Shipping orders continue to ship out as weather permits. Hold requests can be submitted on the cart page during checkout or by email after placing the order. 

December 12, 2020 

With the new county restrictions Bottle Barn remains open for both in store shopping at reduced capacity and pick-up orders from 10am to 6pm daily. To place an online order for pick-up, use any local address at checkout to see pick-up as a “shipping” method. 

For more information on how to order for store pick-up, click here. 

We remain open for in store shopping and curbside pick-up. Again it is required to wear a mask over your nose and mouth and follow social distancing practices for the duration of your visit. 

SHIPPING NOTICE: Due to extreme heat, all wine orders are currently being held until temperatures cool enough to ship unless you specifically request immediate shipment. If you choose to ship and do not expedite, we cannot be liable for heat damage that occurs in transit. 

For Curbside Pick-Up instructions, see below. 

August 19, 2020 

We remain open for in store shopping and curbside pick-up. Again it is required to wear a mask and follow social distancing practices for the duration of your visit. 

SHIPPING NOTICE: Due to extreme heat, all wine orders are currently being held until temperatures cool enough to ship unless you specifically request immediate shipment. If you choose to ship and do not expedite, we cannot be liable for heat damage that occurs in transit. 

For Curbside Pick-Up instructions, see below. 

July 30, 2020 

We remain open for in store shopping and curbside pick-up. Please note it is required to wear a mask and follow social distancing practices for the duration of your visit. 

TO ORDER FOR CURBSIDE PICK-UP: 

Put in any local "shipping" address and you will see curbside pick-up listed as a "shipping" option. We will not ship to the address provided and you will be notified by email when your order is ready. 

The curbside pick-up station is located to the right of the main entrance under the big metal door. When you arrive, please wear a mask and tell as staff member the name the order is under as well as the order number. They will then bring the order to your car. 

Please check all orders before leaving to confirm you have the right bottles. If you do not see something listed online and would prefer to order for pick-up instead of shopping in store, email us at support@bottlebarn.com. 

July 6, 2020 

Please note due to extreme heat we will be shipping out all wine orders placed Friday afternoon, 7/3 through Tuesday, 7/7 on Wednesday afternoon, 7/8 unless otherwise contacted to hold or expedite. 

June 30, 2020 

SPECIAL HOURS NOTICE: This Saturday, July 4th we will be open for in store shopping and curbside pick-ups from 10am to 3pm. 

Please note due to extreme heat we will be shipping out all wine orders placed Friday afternoon, 6/26 through Wednesday, 7/1 on Thursday afternoon, 7/2 unless otherwise expedited. 

June 22, 2020 

Effective immediately, our new daily store hours for in store shopping and pick-ups will be from 10am to 6pm. We are open every day of the week, including Saturday and Sunday. We look forward to seeing you soon! 

Please note due to extreme heat we will be shipping out all wine orders placed Tuesday afternoon, 6/23 through Thursday, 6/25 on Friday afternoon, 6/26. 

June 16, 2020 

Please note due to extreme heat we will be shipping out all orders placed Monday evening, 6/15 through Thursday, 6/18 either Thursday evening or Friday afternoon.  

June 9, 2020 

Please note due to extreme heat we will be shipping out all orders placed Tuesday, 6/9 through Thursday, 6/11 on Friday, 6/12. 

June 6, 2020 

According to county ordinances we will be reopening today for in store shopping at a limited capacity with special measures to ensure community safety. 

These special measures include but are not limited to: 

• Reduced capacity 
• Face masks required by all 
• Social distancing required 
• No public restroom 
• Frequent checkout disinfection 
• Frequent cart disinfection 
• Frequent employee hand washing 
• Cashiers wearing gloves 
• Daily employee temperature checks 

Our hours will remain from 10am to 4pm daily. Again face masks will be required for in store shopping. We thank you for your patience and look forward to seeing you again in store! 

June 1, 2020 

Please note due to extreme heat we will be shipping out all orders placed Monday, 6/1 through Thursday, 6/4 on Friday, 6/5. 

May 24, 2020 

We will be open tomorrow, Monday, May 25th, 2020 our regular pick-up hours from 10am to 4pm. Happy Memorial Day Weekend! 

Please note due to extreme heat we will be shipping out all orders placed Friday, 5/22 through Thursday, 5/28 on Friday, 5/29. 

May 7, 2020 

Attention Locals: Curbside Pick-Up will be available beginning Friday, May 8th! We thank you for your patience and support throughout the past few weeks. There are a few important things to note in order to make your pick-up order a success: 

1. All orders must be placed online ahead of time, selecting Curbside Pick-Up at checkout. We will be unable to process orders at the door or by phone at this time. To see Curbside Pick-Up as an option at checkout you must put in a Northern California shipping address. You could even put in our store address if you are not comfortable putting your own! 

Thank you all for your continued support and patience at this time! We understand that many of you are eager for store pick-up and we wanted to offer more details on when we estimate this will be available. 

At the moment, our team is daily fulfilling and shipping out online orders as well as those placed through Drizly. In addition to this, we have begun installing a brand new point of sale system never before seen at the Barn! This will not only allow us to offer curbside pick up, but will significantly expand our online offerings. We currently estimate this new system will be live as of mid-May, and will be sharing more updates as that date approaches. 

For those who are interested, we encourage you to subscribe to our emails and follow us on social media as we will be publishing updates there. Not interested in either? Reach out to us directly and we will add you to a private list to be notified when curbside pick-up is available. 

Although we miss you all in store and are heartbroken by the situation, we are thankful for this opportunity to make a major technological upgrades in order to improve the customer experience. Today and always, we thank you for choosing Bottle Barn and hope to continue to serve you for years to come. 

April 23, 2020 

UPDATE: Local shipping rates now available! We have updated our shipping prices to better serve our community and will continue to offer new services as they become available. 

We remain closed for store pick-ups but are working on a major project to both make curbside pick-up possible as well as offer more products online. Stay tuned for more on this later! 

April 11, 2020 

UPDATE: Select spirits now available online to ship within California only! We will continue adding new products when possible and fulfilling online orders as quickly as we can. 

Our Santa Rosa store remains closed for curbside pick-ups and we will share updates as soon as more ways to shop become available. We thank you for your patience at this time. 

March 29, 2020 

UPDATE: While our Santa Rosa store remains closed, our team is continuing to fulfill online wine orders as quickly as possible and new products are being added daily. 

At this time wine can only be ordered online to be shipped, or like beer and spirits through Drizly for local delivery. We plan to launch spirits online as well soon and thank you for your patience. 

March 21, 2020 

UPDATE: Beginning tomorrow, March 22nd we will resume delivering select wine, beer and spirits locally through the mobile app Drizly. Our Drizly delivery radius extends a few miles from the Santa Rosa store.  

Please note that our store remains closed to pick-ups at this time. Wine can be purchased online for shipment and spirits will likely be be available there soon too. If you don't see something you're interested in, let us know. 

March 19, 2020 

UPDATE: We have resumed online operations and will continue to send out orders at this time. Due to a decrease in staff members there may be a slight delay but rest assured we will get your wine to you as soon as possible. 

Please note for the safety of our employees there is no in store pick-up available at this time, for wine, beer or spirits. 

Thank you all for your support and take care! 

March 17, 2020 

It is with heavy hearts we announce the closure of our Santa Rosa store at 6pm today in order to prevent the unnecessary spread of COVID-19. All online orders placed by 1pm PST today will be fufilled, and while we will still be accepting orders thereafter they may not be fulfilled until we determine it is safe to reopen. 

We thank you all for understanding, and for supporting small businesses at this time. Please take all necessary precautions to protect yourself and others, and stay home when you can. If you have any questions you may email us at support@bottlebarn.com and we will get back to you as soon as possible. 

You can continue to support local businesses like ours closing for public safety reasons by purchasing online gift cards to use at a future date. 

Stay safe and take care. 

Sincerely, 
Team Bottle Barn