Shipping & Returns

*Effective October 1, 2023*

SHIPPING 

By placing your order you agree to the following conditions:

Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Bottle Barn makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. We DO NOT ship to schools or universities. We are not liable for damages to the wine if unable to be signed for upon initial delivery attempt. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges. 

Interstate shipping: Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. If you enter a shipping address to a state restricting the shipment of wine, no shipping options will populate and you will be unable to order. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county before ordering. 

Sales Tax Policy: Applicable California sales tax is added to all orders shipped within the state of California. Orders shipped to states outside California are not subject to California state sales tax.

At this time wine cannot ship to all states, please check you state and local laws prior to ordering. Spirits and liqueurs can only be shipped within the state of California. We CANNOT ship alcohol to a PO Box. We DO NOT ship to schools or universities. If you live in a state where direct shipping from a retail shop like Bottle Barn is not allowed, contact us for alternate suggestions such as third-party storage facilities. For specific queries or more information email support@bottlebarn.com. 

 

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Orders are typically shipped out next business day Monday through Friday. Transit times are based on business day. We offer the following shipping speeds once the package has been picked up by the carrier: 

  • Ground: Day-definite delivery typically in one to five days, depending on distance 
  • 3-Day: Delivery by the end of the third business day 
  • 2-Day: Delivery by the end of the second business day to most areas 
  • Next Day: Delivery by the end of the next business day  

We use UPS (outside of CA) or FedEx (within CA) for wine shipments. GLS for spirits (within CA only). On the cart page before proceeding to checkout you can request UPS (wine only) within CA. If you need your wine by a specific date and are unsure if it will arrive in time, please contact us at support@bottlebarn.com. 

HOLD FOR FUTURE SHIPMENT 

Due to our limited storage space Bottle Barn will no longer automatically hold onto an order due to extreme weather conditions in your area unless requested by the customer. We define extreme weather as temperatures below 32 degrees and above 80 degrees, in the delivery area. Requested orders will be held for a maximum of 3 months. At the end of the 3 month hold the order will ship regardless of the weather condition. By placing an order, you are assuming all responsibility for any weather-related damage that may occur. If you are in an extreme weather area, we do offer expedited shipping, which we strongly suggest utilizing. All orders will be shipped at your own risk.

Bottle Barn will also no longer hold onto orders because you are unavailable to receive them during the time of delivery or because you wish to combine your order with a future purchase.

If you are unable to receive the order, you are responsible for making arrangements to have someone above the legal age of 21 receive your order.

IN STORE PICK-UPS 

As a courtesy, instead of shipping your order, you can also choose to pick up your order at our Santa Rosa store.

To place an order for Store Pickup, please select the Pickup option as your delivery method. Then proceed to the payment options.

Items purchased online are generally available the same day or the next business day. When your order is ready you will receive an email notification alerting you that your order is ready.

Store pickups will be held for 30 days from the time you are notified of its availability. If you have extenuating circumstances and need to extend your hold, please contact us directly at support@bottlebarn.com.

If 30 days have elapsed and you have not picked up your order the order will be restocked, and you will be refunded the cost of your order minus 3% to cover the initial processing fee.

RETURNS 

Bottle Barn generally cannot accept returns of wine that has been in your possession for more than 3 months, as we have no way of knowing your specific storage conditions. We hope you understand. We will, however, review each inquiry on a case by case basis. 

Bottle Barn guarantees the excellent provenance of the wine it sells. We will gladly return, refund, credit, or exchange bottles if possible that suffer from the following conditions: 

  • Incorrect fulfillment (wrong wine, etc.) 
  • Shipping problems that are clearly the fault of the shipper or Bottle Barn.  

For corked or faulty wines (VA, etc.), you will be refunded the value of the bottle to your payment method. If you have any issues upon arrival please contact us at support@bottlebarn.com and we will review your case. 

If you miss all UPS/FedEx/GLS delivery attempts or do not pick-up your wine from the local UPS/FedEx store in the time allotted and your wine is returned to Bottle Barn, you will be subject to any shipping fees incurred should you choose to have the order refunded. 

DAMAGES

If you experience a damaged item either in transit or upon receiving your order, please contact us at support@bottlebarn.com. Not all damages are covered and each case will need to be reviewed individually. Examples of damages include but not limited to: broken or leaking bottles, pushed corks, broken wax seals, damaged display cases, ex....We will need proof of any and all damages to accompany the claim and to help ensure future safe shipments. Please provide photos of the damaged item you received as well as the shipping box your order was sent in. All damages will be reviewed and assessed prior to approving any refund or replacement.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two to five business days. 

CANCELLATIONS 

Any order canceled due to customer request will be charged a 3% cancelation fee.

Any order canceled due to our inability to fulfill the order will NOT be charged a cancelation fee.

All orders breaking our bottle limit stipulations will be canceled and charged a 10% restocking fee regardless of the order amount.

If an incorrect address is provided and no attempt to correct the address is given within 30 days the order will be refunded minus 3% to cover the initial processing fee. 

If a customer is unresponsive for 30 days to emails regarding vintage changes the order will be cancelled and refunded.

ADDRESS CHANGES AND VACATION HOLDS

UPS and FedEx charge a $25 fee to all in transit orders in need of an address change or a vacation hold. If a request is made to update the shipping address or have the shipment held after it has left our facility this charge will be passed along to the customer. Please be sure your address is correct and that you are going to be home at the time of delivery. 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, make sure it has been five full business days since the time the refund was processed. If it has, first check your bank account again. 

Then contact your credit card company, again while two to five business days is industry standard, in rare cases it may take longer before your refund is officially posted. 

If the credit card company is unable to help, next contact your bank. Once again while two to five business days is industry standard, in rare cases it may take longer before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bottlebarn.com. 

EXCHANGES 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@bottlebarn.com and send your item to: 3331 INDUSTRIAL DR STE A, Santa Rosa, CA, 95403, United States.