Shipping & Returns

SHIPPING

Legal age requirement: Wines and other alcoholic beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Bottle Barn makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. We are not liable for damages to the wine if unable to be signed for upon initial delivery attempt. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges. 

Interstate shipping: Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. If you enter a shipping address to a state restricting the shipment of wine, you will receive a notification that we cannot ship to your state. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county.



Current states Bottle Barn is unable to ship to: AL, MS, KY, NH, ND, SD, UT, VT

All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. By placing an order with us, you authorize Bottle Barn to act on your behalf to engage a common carrier to deliver your order to you. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed.

We offer the following shipping speeds via UPS:

Hold for future shipment: If weather conditions are unfavorable for the safe transport of your wine at the time of order, we can hold in our temperature-controlled facility for up to 6 months until weather conditions improve.

Sales tax policy: Applicable California sales tax is added to all orders shipped within the state of California. Orders shipped to states outside California are not subject to California state sales tax.

Free ground shipping on six bottles or more does not apply to purchases from The Stash. Six or more single bottles, flash sale wines, or designated 6-packs ship free only.

RETURNS

Bottle Barn generally cannot accept returns of wine that has been in your possession for more than 6 months, as we have no way of knowing your specific storage conditions. We hope you understand. We will, however, review each inquiry on a case by case basis.

Bottle Barn guarantees the excellent provenance of the wine it sells. We will gladly return, refund, credit, or exchange bottles if possible that suffer from the following conditions:

If you have any issues upon arrival please contact us at support@bottlebarn.com and we will review your case.

To return your product, you should mail your product to: Bottle Barn, 3331 Industrial Dr. Ste. A, Santa Rosa, CA, 95403, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@bottlebarn.com.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@bottlebarn.com and send your item to: 3331 INDUSTRIAL DR STE A, Santa Rosa, CA, 95403, United States.

GIFT RETURNS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.